Policies

General Policies

Seniors on Wheels provides services to both members and non-members.

Priority of service booking is given to members.

There is a membership fee, as well as a per-trip charge.

For the comfort of all members and drivers, smoking, eating and drinking are prohibited in Seniors on Wheels vehicles.

The driver may also refuse to transport any member whose behavior or language appears abusive, offensive, disorderly or dangerous to other members or the driver.

Members must be independently mobile (this includes using collapsible walkers, canes or collapsible wheelchairs for mobility) to ride in the Seniors on Wheels vehicles.

Seniors on Wheels requires that all passengers wear seat belts. The driver will provide assistance in fastening seat belts upon request.

Service animals trained to assist an individual in living independently (for example a Guide Dog) are permitted in Seniors on Wheels vehicles.

Pets are permitted at the discretion of the driver.

Members may bring their Personal Support Worker (PSW) to accompany them and provide assistance free of charge.

Last-minute cancellations may incur a cancellation fee.

Late/No-Show Policy

It is the responsibility of the member to be ready at the scheduled pick-up time. A client who is more than five (5) minutes late is considered to be a late cancellation or a no-show.

Within reason, members will not be charged a cancellation/no-show fee; non-members will incur the fee.

If a member misses his/her ride, every attempt will be made to accommodate the member, depending upon the availability of drivers and vehicles. Seniors on Wheels CAN NOT guarantee that the ride will be rescheduled for the same day.

All Seniors on Wheels drivers will provide basic member assistance in boarding and disembarking from the vehicle.

Member assistance may include guiding the passenger to the vehicle, lending a steady arm for balance in boarding the vehicle, and when necessary, securing a collapsible walker, cane, or collapsible wheelchair.